cly8 Commitment

Games Responsible – Play Smart at cly8

Cly8 believes that betting should be an enjoyable form of entertainment, not a burden. We provide a range of tools and guidance to help you play with full control, maintaining your financial balance and mental well-being at all times.

Betting Limit

Set daily, weekly & monthly limits

Temporary Break

Take a break whenever you feel you need one

Check Activity

Track your wagering history

Self-Exclusion

Full self-exclusion option

18+

Minimum Playing Age

24/7

Support & Assistance

100%

Control in Your Hands

4

Self-Protection Tools

Tools Protection cly8 Self-Exclusion

We provide comprehensive self-control tools so your gaming experience always stays within healthy and enjoyable boundaries

Deposit & Betting Limits

Set daily, weekly, or monthly deposit limits according to your financial capacity. These limits take effect immediately and can be reduced at any time through your account settings. Any limit increase requires a 24-hour waiting period for your protection.

Session Time Limit

Control how long you play in a single session. cly8 lets you set time reminders and session limits so you do not get carried away for too long. When the time limit is reached, the system will send a notification to remind you to take a break.

Temporary Break (Cool-off)

If you feel you need a short break, activate rest mode for 24 hours, 3 days, 7 days, or 30 days. During this period, your account cannot be used for any betting, giving you space to think clearly.

Full Self-Exclusion

The self-exclusion option allows you to permanently close access to your cly8 account or for a specified period — a minimum of 6 months up to lifetime. This option is suitable for those who require a complete break from gambling activity.

Activity Review & Reports

Track your wagering history in detail through the account dashboard. Daily and monthly activity reports help you assess your gaming patterns, amounts spent, and the outcome of each session more clearly and objectively.

24/7 Support & Counselling

The cly8 support team is available to assist you 24 hours a day, 7 days a week via in-platform live chat. We also provide links to professional support organisations such as HELP and Talian Kasih for those who need further assistance.

1 What Is Responsible Gaming?

Responsible gaming means enjoying betting as a form of controlled entertainment — not as a way to generate income or escape life's problems. At cly8, we understand that betting can be a fun and exciting experience when approached correctly and with full awareness.

As a responsible online betting platform, cly8 places user well-being as its top priority. We believe every user has the right to make informed decisions about their gambling activity, equipped with clear information and effective control tools. We share this responsibility with you — the cly8 player.

Healthy betting involves several key elements: setting a clear budget before you play, understanding that losses are part of the game, not chasing losses, playing only with surplus money you can afford to lose, and stopping when your set limit has been reached. This approach ensures betting remains an enjoyable activity without negatively impacting your daily life.

cly8 Responsible Gaming Motto

"Play for fun, not dependency. Control your game before the game controls you."

2 Core Principles of Responsible Gaming at cly8

Cly8 builds a safe gaming ecosystem based on three core pillars that guide every platform decision we make:

Full Transparency

All winning odds, return-to-player (RTP) percentages, and bonus wagering requirements are clearly stated. We do not hide important information that affects your betting decisions. Every game on the cly8 platform uses a random number generator (RNG) that has been independently verified and audited.

Easily Accessible Control Tools

All self-control tools are available directly in your account settings without needing to contact customer support. We ensure the process of setting limits, activating a break, or applying for self-exclusion is simple, fast, and free of unnecessary barriers.

Ongoing Support

The cly8 team is trained to identify users who may need assistance and will proactively reach out with support. We also partner with problem gambling support organisations in Malaysia to ensure professional help is always available for those who need it.

3 Warning Signs of Problem Gambling You Should Know

Recognising the early warning signs of problem gambling is the most important first step. Problem gambling develops gradually, and many affected individuals don't realise it until the situation becomes serious. Watch for these signs in yourself or someone you care about:

Early Warning Signs

If you recognise any of the signs below in yourself, it is time to reflect and take proactive action. Identifying a problem early is far easier than overcoming a deeply rooted addiction.

  • Chasing losses – Continuing to bet in the hope of recovering money already lost, resulting in even greater losses.
  • Lying to family or friends – Hiding gambling activity, amounts spent, or losses incurred from those closest to you.
  • Using essential funds to gamble – Using money intended for bills, food, rent, or emergency savings to fund betting.
  • Unable to stop even when you want to – Repeatedly attempting to stop or reduce betting but consistently failing to do so.
  • Wagering affecting work or relationships – Declining work performance or strained relationships with family or friends due to excessive time and attention given to betting.
  • Restless or irritable when not playing – Feeling uncomfortable, anxious, or irritable when unable to access the betting platform for even a short period.
  • Borrowing money to gamble – Borrowing from family, friends, or financial institutions specifically to fund betting activity.
  • Playing to escape from problems – Using betting as a coping mechanism for stress, anxiety, depression, or personal problems.

Remember: Asking for Help Is a Sign of Strength

Acknowledging a problem and seeking help is not a sign of weakness — it is a sign of courage and wisdom. Many people have fully recovered from problem gambling with the right support. You don't have to go through it alone.

4 Self-Assessment – How in Control Is Your Gambling?

Answer the questions below honestly to get a picture of how well you are in control of your betting activity. This is not a clinical test, but a personal guide to raise self-awareness:

1. Have you ever wagered more than you planned to spend?

Never Sometimes Often Always

2. Have you ever chased losses by continuing to bet even when you intended to stop?

Never Sometimes Often Always

3. Has betting ever caused problems in your relationships, work, or finances?

Never Once Several times Frequently occurring

4. Have you ever hidden your betting activity from loved ones?

Never A couple of times Often Always

5. Have you ever felt the need to bet with increasingly larger amounts to get the same excitement?

Never Occasionally Often Yes, always

Self-Assessment Evaluation

If you answered "Often" or "Always" to any of the questions above, we recommend you use cly8 self-control tools immediately or contact our support team for further guidance. Help is available and there is no shame in asking for it.

5 How to Use cly8 Self-Control Tools

All cly8 self-control tools are accessible directly through the "Account Settings" section after you log in. Follow these simple steps to activate the protection you need:

1
Log In to Your cly8 Account

Access your account via the Login button at the top of the website. Make sure you use the correct account credentials and only log in from your personal device.

2
Go to Account Settings

Click on your profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the menu that appears.

3
Choose the Control Tool You Need

Choose from a range of options: Deposit Limits, Play Time Limits, Temporary Break, or Self-Exclusion. Each option includes a clear description of how it works.

4
Set Appropriate Limits or Time Periods

Enter your desired limit value or select a suitable break period. For deposit limits, specify the maximum amount in Malaysian Ringgit (MYR) per day, week, or month.

5
Confirm and Activate

Review your settings and click "Confirm" to activate. Reduced limits or temporary breaks take effect immediately. A confirmation email will be sent to you for your records.

6
Contact Support If You Need Help

If you encounter any difficulties or need help activating the control tools, the cly8 support team is available 24/7 via live chat within the platform.

Important Note on Limits

Increasing deposit limits or cancelling a break period requires a minimum 24-hour review period before taking effect. This is a safety measure to prevent impulsive decisions. Conversely, reducing limits or adding a break period takes effect immediately.

6 Child and Young Person Protection

Cly8 takes the responsibility of protecting minors very seriously. Our platform is strictly for users aged 18 and above, and we implement multiple measures to ensure underage users cannot access our services.

  • Mandatory age verification: All new users are required to complete an age verification process during registration using an official Malaysian identification document (MyKad or passport).
  • Tiered KYC verification: The KYC (Know Your Customer) process ensures every user's identity is verified before any financial transaction is permitted.
  • Continuous monitoring: Our system monitors suspicious usage patterns that may indicate access by an underage individual.
  • Parental control software: We recommend that parents and guardians install parental control software such as Net Nanny or Kaspersky Safe Kids on devices shared with children.

If you suspect that someone underage is using your account or has illegally opened an account on the cly8 platform, please contact our support team immediately. We will act swiftly to investigate and resolve the matter.

Shared Responsibility

If you share a device with family members, always log out of your cly8 account after each session. Do not save your password on devices accessible to children or teenagers.

7 Professional Help Resources in Malaysia

Cly8 understands that some cases require deeper professional support than we are able to provide. Below is a list of organisations and resources we recommend to users who need further assistance:

Talian Kasih 15999

The hotline of the Malaysian Ministry of Women, Family and Community Development. Available 24 hours for crisis counselling and referrals to support services.

AADK Recovery Centre

The National Anti-Drug Agency (AADK) provides recovery and counselling programs for various addictions including gambling through centres across Malaysia.

Befrienders Malaysia

A non-profit organisation providing emotional support and confidential counselling to those experiencing stress, anxiety, or emotional difficulties. Operates 24 hours.

Nearest Government Hospital

Psychiatric and mental health units at public hospitals provide free or subsidised assessment and treatment for gambling addiction problems nationwide.

Cly8 actively encourages users struggling with gambling problems to reach out to any of the organisations above. Seeking help is a courageous step, and we will always support your decision to obtain professional assistance.

8 FAQ – Responsible Gaming

Here are answers to the most frequently asked questions by cly8 users about responsible gaming:

Yes, you can set deposit limits directly through the "Account Settings" section in the cly8 platform without needing to contact anyone. The process only takes a few minutes, and reduced limits take effect immediately. Any limit increase requires a 24-hour review period as an added security measure.

A temporary break (cool-off) is a short-term pause of 24 hours to 30 days during which your account is inactive for betting. Once the period ends, your account is automatically reactivated. Self-exclusion, on the other hand, is a long-term account closure — a minimum of 6 months up to lifetime — and cannot be reversed until the minimum period has elapsed. Choose based on your needs and the level of control you require.

Yes, the balance in your account remains safe during the self-exclusion period. You may request a withdrawal of that balance even while the account is under self-exclusion status by contacting the cly8 support team. The withdrawal process will be handled according to standard procedures within the stipulated timeframe.

Common signs include: chasing losses, hiding betting activity from family, using essential funds for gambling, feeling anxious or restless when unable to play, and failing to stop despite intending to do so. If you recognise two or more of these signs, we encourage you to use our self-assessment tool and contact cly8 support or a professional help organisation.

No. All account information and self-control requests are fully confidential. cly8 will not disclose any of your personal information to third parties without your consent, unless required by law. Your privacy is our priority, and the decision to apply for self-exclusion is entirely personal.

No. During an active self-exclusion period, the cly8 system will block any attempt to register a new account using the same identification details. This ensures self-exclusion works as intended. Once the minimum period has ended, you will need to contact customer support to discuss your options before any new account can be opened.
Play Smart

Ready to Play Responsible?

Register a cly8 account today and enjoy a safe betting experience with all the self-control tools you need. Playing smart means playing longer and having more fun.

Deposit Limit Available Age 18+ Verification 24/7 Support SSL Protected Data
Platform Policies

Cly8's Commitment to Users

No Targeted Advertising to At-Risk Individuals

Cly8 does not send promotions or advertisements to users who are currently in a cooling-off or self-exclusion period.

Dedicated Staff Training

All cly8 support staff receive training on identifying and assisting users who may be experiencing problem gambling.

Regular Active Account Review

The cly8 system automatically detects unusual usage patterns and our team will proactively reach out to the relevant users.

Responsible Bonus Policy

All cly8 bonuses and promotions are designed with fair terms that do not encourage excessive betting or the use of funds beyond your means.

Bahasa Melayu